FAQs

Payment

We accept Visa, Mastercard, American Express and Paypal Express. Accelerated checkouts are available with ShopPay, ApplePay and Googlepay. 

Packaging

Our items are minimally packaged to avoid waste. 

Shipping

We currently ship only to Singapore. The shipping cost is SGD 5 per order and may change from time to time. If the order is big, we will contact you with a revised shipping cost. Shipping cost is not included in the price for the item ordered. Shipping cost will be added to the total amount during check out. All shipping costs are non refundable. 

All items are processed and shipped within 2 - 5 business days (excluding Saturdays, Sundays and Public Holidays) of placing your order and are delivered by courier via our outsourced third party service provider. Once your order has been dispatched, we are unable to cancel or amend your order. Where possible, we will send you an email with a tracking number for your information.  

Stockists

If you are interested in stocking our shoes, please send us an email to stockists@itsycotton.com and we will get back to you as soon as possible.